Frequently Asked Questions
When will my credit card be charged?
Your credit card is charged at the time you place your order. Our system is inventory-based, which means if we have it in stock you can order the item. If we are out of stock on the item, you will not be able to order it. If the situation arises that we are out of an item you ordered, we will credit your account for that item.
Returns & Exchanges
Can I return or exchange an item I have ordered?
To return or exchange an item, send your invoice with the package to: AST Emerald Boutique 108 Madison Street, St. Louis, MO 63102. Please send information about the merchandise to be returned or exchanged and indicate if you are returning the item for a refund or exchanging it for a different color or size. Please fill out the return exchange form that is included in your original package. Shipping and handling fees are not refundable. Prices are subject to change without notice. You have 30 days to return or exchange an item. If the item purchased was a gift during the holiday season you have 30 days starting January 1 to make any returns or exchanges.
I did not receive the item I ordered?
Please contact us immediately at (317) 672-1277 or at Sales@astemeraldboutique.com and we will work with you on sending out the correct item or size. When the item arrives, your package will also include a return shipping label for returning the incorrect item. You will incur no additional expense on your part for an error made on our part.
How are packages shipped at AST Emerald Boutique?
How will I know if my order has shipped?
All regular ground and Canadian orders are usually filled and shipped within 3-5 business days, Monday through Friday. We update your order when it ships, and you will receive an e-mail letting you know your order has shipped as well as your tracking number for your package.
nce we receive your order, we will fill and ship it according to your shipping instructions. Orders received prior to 11:00 a.m. Eastern Time where there is a request for Next Day or Second Day deliveries are filled and shipped immediately. All regular ground and Canadian orders are usually filled and shipped within 72 hours (3 days) Monday through Friday. We update your order when it ships, and you will receive an e-mail letting you know your order has shipped as well as your tracking number for your package.ing
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Who owns Emerald Boutique and why should I buy from your company?
AST Emerald Boutique is owned and operated by Alpha Sigma Tau Sorority at 3334 Founders Road, Indianapolis Indiana 46268. All proceeds help support collegiate scholarships and educational programs.